Effective Date: 21/07/2025
Entity: PlatinumEdge Technologies Ltd, operating under the brand Flash Bank
MSB Registration No.: BC 1465210, License No.: C100000579
Address: 5577 153A St. Suite 207, Surrey, BC V3S 5K7, Canada
Phone: +1 236 360 8205
Website: www.flash-bank.com
Contact: support@flash-bank.com
At Flash Bank, we are committed to resolving complaints promptly, transparently, and fairly. Every customer has the right to express dissatisfaction with our services, employees, or complaint handling process.
Definition of Complaint
A complaint is any expression of dissatisfaction about our services, staff conduct, or our complaint handling process.
Submitting a Complaint
Customers should first contact our support team to resolve issues informally. If unresolved, complaints may be submitted in writing to:
Complaints Officer
PlatinumEdge Technologies Ltd
5577 153A St. Suite 207, Surrey, BC V3S 5K7, Canada
Email: complaints@flash-bank.com
Please include:
– Full name
– Address
– Contact details
– Account or transaction reference
– Complaint details and desired outcome
Complaints must be submitted in English with accurate and complete information.
Complaint Handling Process
1. Acknowledgement within 3 business days, including reference number and responsible officer.
2. Investigation with updates provided as necessary.
3. Final response issued within 30 business days. If more time is needed, you will be informed.
4. Escalation: If dissatisfied, you may escalate the case internally to senior management for further review.
